Diana Alayon

Handshake - UX Case

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Creating content for a payment app.

HANDSHAKE

 

I worked with mentors of The UX Writers Collective for this project.

Timeline: 4 weeks, academic project.
My Role: Defining voice, tone, and style. Deliverables: UI text edits, product content and new screens suggestions.

 

About the fictional app

Handshake is a payments app designed for Freelancers and Business Owners: one uses it for billing and the other for paying

 

User personas

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Samples of UI text I wrote

Handshake app: Sign up

Handshake app: Sign up

 
Handshake app: Sign up

Handshake app: Sign up

 
Handshake app: Sign up

Handshake app: Sign up

 
Handshake app: Business Owner set up

Handshake app: Business Owner set up

 
Handshake app: Business Owner set up

Handshake app: Business Owner set up

 
Handshake app: Business Owner set up

Handshake app: Business Owner set up

 
Handshake app: Business Owner set up

Handshake app: Business Owner set up

 
Handshake app: Freelancer set up

Handshake app: Freelancer set up

 
Handshake app: Freelancer set up

Handshake app: Freelancer set up

 
Handshake app: Freelancer set up

Handshake app: Freelancer set up

 
Handshake app: Freelancer set up

Handshake app: Freelancer set up

 
Handshake app: Set up confirmation

Handshake app: Set up confirmation

 
Handshake app: Business Owner ongoing use

Handshake app: Business Owner ongoing use

 
Handshake app: Business Owner ongoing use

Handshake app: Business Owner ongoing use

 
Handshake app: Business Owner ongoing use

Handshake app: Business Owner ongoing use

 
Handshake app: Freelancer ongoing use

Handshake app: Freelancer ongoing use

 
Handshake app: Freelancer ongoing use

Handshake app: Freelancer ongoing use

 
Handshake app: Freelancer ongoing use

Handshake app: Freelancer ongoing use

 
Handshake app: Freelancer ongoing use

Handshake app: Freelancer ongoing use

 
Handshake app: Freelancer ongoing use

Handshake app: Freelancer ongoing use

 
Handshake app: Messaging

Handshake app: Messaging

 
Handshake app: Messaging

Handshake app: Messaging

 

Design recommendations to improve usability

  • Consider multiple selections to allow the user multiple payments at once, instead of repeating “Pay”

  • Remove the “Send MSG” button from the payments screen and replace it for a “Pay” CTA button

  • Make the “Message” feature visible all the time and not hidden into a specific category (Project, Hours; Payments)

usability-recommendation.png