Meet Tanya, the subject-matter expert A.K.A. the conversation designer
User persona: Tanya (SME).
UX Research: Ashwini Kamath, Reed Campbell.
Hi, I’m Tanya
What do I do?
I’m a conversational designer. From my previous experience in customer service and marketing, I’ve learned how to build conversations with our clients. I know what they need and how to respond to their requests. More specifically, I:
Focus on the end-to-end experience
Decide what content is pushed into the virtual Assistant
Update the content as needed
What I don’t do?
I don’t code. I don’t have a technical background, all I care about is having conversations with our clients where they are, whether that is on our website, over the phone, or any other platform.
Who do I work with?
I work with Deb (the developer), and Paula (the performance manager). We report to the CEO, CTO, and Business Executives.
What do I need from this tool?
Easy, guided on-boarding
Ability to build without code
Easy collaboration with immediate team and extended teams of business users
Easy testing of conversational flows